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How Do Actions Work?

1

User performs action

The user performs an action in your application.
2

Feedbackflow widget detects action

The embedded widget (SDK) detects the action, if you set up a No Code Action or a Code Action to do so.
3

Check for survey trigger

If a survey is set to trigger on that action, Feedbackflow checks if the user or visitor qualifies.
4

Check for user or visitor qualification

If the user or visitor already filled out a survey in the past couple of days (see Global Waiting Time), the survey will not be shown to prevent survey fatigue.Also, if this user or visitor has seen this specific survey before, Feedbackflow might not show it as this is dependent on the Recontact Options.
5

Show survey

If all conditions match, the survey is shown.
Tying surveys to specific user actions enables context-aware surveying: You make sure that your user research is relevant to the current user context which leads to significantly higher response and completions rates as well as lower survey fatigue.

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Setting Up No-Code Actions

Feedbackflow offers an intuitive No-Code interface that allows you to configure actions without needing to write any code.
No Code Actions are not available for surveys in mobile apps. No Code Action tracking are heavily dependent on JavaScript and most mobile apps are compiled into a different programming language. To track user actions in mobile apps use Code Actions.
1

Visit the Actions tab via the main navigation

Action overview on Feedbackflow Survey Solution
2

Click on 'Add Action' in the top right corner to see the following:

Add action to open source in app survey
There are four types of No-Code actions:

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1. Click Action

Add click action to open source in app survey A Click Action is triggered when a user clicks on a specific element within your application. You can define the element’s inner text, CSS selector or both to trigger the survey.
  • Inner Text: Checks if the innerText of a clicked HTML element, like a button label, matches a specific text. This action allows you to display a survey based on text interactions within your application.
  • CSS Selector: Verifies if a clicked HTML element matches a provided CSS selector, such as a class, ID, or any other CSS selector used in your website. It enables survey triggers based on element interactions.
  • Both: Only if both is true, the action is triggered

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2. Page View Action

Add page view action to open source in app survey This action is triggered when a user visits a page within your application.

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3. Exit Intent Action

Add exit intent action to open source in app survey This action is triggered when a user is about to leave your application. It helps capture user feedback before they exit, providing valuable insights into user experiences and potential improvements.

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4. 50% Scroll Action

Add 50% scroll action to open source in app survey This action is triggered when a user scrolls through 50% of a page within your application. It helps capture user feedback at a specific point in their journey, enabling you to gather insights based on user interactions. This action is triggered when a user visits a specific page within your application. You can define the URL match conditions as follows: You can combine the url filters with any of the no-code actions to trigger the survey based on the URL match conditions.

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Page Filter

You can limit action tracking to specific subpages of your website or web app by using the Page Filter. Here you can use a variety of URL filter settings:
  • exactMatch: Triggers the action when the URL exactly matches the specified string.
  • contains: Activates when the URL contains the specified substring.
  • startsWith: Fires when the URL starts with the specified string.
  • endsWith: Executes when the URL ends with the specified string.
  • notMatch: Triggers when the URL does not match the specified condition.
  • notContains: Activates when the URL does not contain the specified substring.

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Setting Up Code Actions

For more granular control, you can implement actions directly in your code:
1

Configure action in Feedbackflow

First, add the action via the Feedbackflow web interface to make it available for survey configuration:Add a code action to open source in app survey
2

Add action tracking to your code

Use feedbackflow.track() to send an action event to Feedbackflow:
feedbackflow.track("action");
Here is an example of how to fire an action when a user clicks a button:
const handleClick = () => {
  feedbackflow.track("Button Clicked");
};

return <button onClick={handleClick}>Click Me</button>;